My tenants email my personal address. How do I switch to the Colively address?

You give your tenants the new email address. Emails that still reach your personal inbox can be forwarded to Colively, which handles them like any other, email chain included.

I also manage a relative's flat. Can they approve quotes themselves?

Yes. The quote is sent to them from the case, and they approve or refuse it from a secure link, without creating an account. Their answer is timestamped in the case, and you do not have to transcribe it.

Do I need to enter my properties and tenants at the start?

No. Colively identifies the property and the tenant from the messages. You correct if needed, once, and the information is kept for the next cases.

How much does it cost for a private landlord?

The trial is free, with no bank card, and your first cases are on us. After that, pricing is quoted based on your volume. Details are on the pricing page.

Private landlords

Fourteen units, one manager, and that manager is you, between two meetings.

When you manage yourself, every report cuts into the day: read the message, call the tenant back, find the plumber, chase. Colively does the thankless part and leaves you the decision. Here is the work order for a broken-down boiler, one evening in November.

Try it on your own requests See how it works

Ref.: BP-0517
Property: Av. Brugmann 140, ground floor
Opened: Wed. 19:42

01Report

The tenant emails you at 19:42. The case is ready at 19:43.

You are at dinner. The email reaches the Colively address, not your personal inbox. The case is open, the problem and the address identified, the acknowledgement sent. You will look tomorrow morning, or right now if it is urgent.

A dedicated address, your personal inbox stays yours
Automatic acknowledgement to the tenant
Urgency flagged so you can sort at a glance

EmailMrs Peeters, ground floor · 19:42

Good evening, the boiler has broken down, error code E04 showing, no heating or hot water.

Extracted by Colively

Issue: Boiler breakdown, code E04
Property: Brugmann 140, ground floor
Trade: Heating engineer

URGENT

02Triage

You approve from your phone, in thirty seconds.

The case suggests the heating engineer you have already called for this building. You approve, the request goes out with the photo and the error code. On the evening of a breakdown, you can also send it to a second contractor and take the first one available.

Your contractor book, ranked by performance
One or several contractors, the first available wins
You keep the decision on every case

Suggested contractor

Chauffage MertensHeating engineer · Serviced this boiler in 2025

Approve and sendOne click, 19:58

SENT TO THE CONTRACTOR

03Quote

The heating engineer quotes without calling you.

He opens the link, sees the error code and the photo, sends his quote the next morning. You accept it from the case. If the flat belongs to a relative you manage it for, the quote goes to them by secure link: they approve or refuse without creating an account. Everything is written down, nothing to transcribe.

Quote by secure link or by simple reply
Accepted by you, or by the owner through a link
No transcribing phone calls

Chauffage Mertens

via WhatsApp link, Thu. 08:12

€290.00

Sensor replacement and restart: €165.00
Emergency call-out: €125.00

QUOTE ACCEPTED

04Appointment

The tenant says when she is in. The contractor takes the slot.

Mrs Peeters gives two times by replying to the email. The heating engineer takes one the same day, or proposes another if his round does not allow it. You receive the confirmation, without having played switchboard.

Tenant's slots, contractor's choice
Counter-proposal possible, confirmed by the tenant
You are notified, not called on

Slots proposed by Mrs Peeters

Thu. 13:00 to 15:00
Thu. 17:00 to 19:00

No slot works? The contractor proposes another, Mrs Peeters confirms by email.

Confirmation sent to Mrs Peeters and the contractor Thu. 09:05

05Closure

The tenant confirms the heating is on. You chased nobody.

The contractor marks the job done, Mrs Peeters confirms by email. The case closes. If there is a problem, it comes back to you, with the full history.

Confirmation on the tenant's channel
Reopened in one reply if needed
Full history kept

EmailMrs Peeters, ground floor · Thu. 15:40

The heating is back on, thank you very much.

CONFIRMED

06Invoice

The invoice is filed before you even go looking for it.

The heating engineer sends his invoice through the same link. It attaches to the case, next to the quote. For your tax return or your accountant, the export comes out in one click, by property or by year.

Invoice and quote in the same case
Export by property or by period
No more hunting for PDFs in Outlook

F-2026-0091Chauffage Mertens

€290.00

Quote accepted: €290.00
Invoiced: €290.00

Attached to case BP-0517Accounting export

CLOSED. Case archived. Every message, file, quote and decision is kept.

Try it with a real tenant emailNo account, 60 seconds

Frequently asked questions

Colively is built for landlords from around ten units, where requests become a daily thing. Below that, the free trial lets you judge on your own messages whether the time saved is worth it.

Try it on your own requests.
Free, no credit card.

Forward a real email from a tenant or co-owner and watch what it becomes. Your first cases are on us: judge the result before you pay.

Try it free →Talk to a human