From the tenant's email to the contractor's invoice, without re-entering a thing.
We handle the organisational work. You keep control of the decisions. The contractor receives a clear brief, not a ten-email thread.
The whole flow, start to finish.
An email comes in. A ready-to-process case file comes out.
To: maintenance+rue-de-lyon-12@colively.app
Subject: Heating stopped working
Hi,
The heating in my flat (3rd floor left) stopped working this morning. I tried restarting the boiler but nothing. It's 14°C inside.
I'm available all week except Thursday. My number is 06 12 34 56 78.
Thanks, Antoine
in 4s
From first email to closure, step by step.
Tenant writes. We read. We file.
The email lands in Colively's AI inbox. Within seconds, AI reads the full message — even forwarded chains, in French, Dutch, or English — and extracts what matters: what, where, who, how urgent.
A structured case, even if the email was incomplete.
A maintenance case is opened automatically. If the tenant forgot their address or phone number, Colively sends them a personalised secure link — or they simply reply to the email, whichever is easier. The case stays on hold until complete.
You approve. In one click.
Your team gets a clear overview of all incoming cases. One click to review, approve, and assign to the right contractor. No spreadsheets, no forwarded emails, no status chasing.
Contractor receives and responds. No account, no training.
The contractor receives a notification — no account needed, no platform to learn. They submit their quote by clicking a secure link or by replying to the email, exactly as they would today. If they need clarification before quoting, they reply directly or write in the portal. Your team is notified instantly.
Quote approved. Appointment booked automatically.
Once you approve the quote, the contractor proposes available time slots. The tenant picks one from their secure link or by replying to the notification email. No new tool for anyone — the whole exchange happens through channels they already use.
Work is done. Tenant confirms.
When the contractor marks the job complete, the tenant receives a confirmation request by email. They confirm — or raise a dispute — with a single click or a reply. Your team steps in only when needed.
Invoice received. Case closed cleanly.
The contractor submits their invoice through the same secure link. The case closes cleanly — with a full audit trail of every message, file, quote, and decision.
What used to get lost.
The quote buried in Outlook
The contractor replied 9 days ago. Their email is buried under two others. The tenant is calling again.
The appointment never confirmed
Contractor free Tuesday 10am. Tenant happy with Wednesday 2pm. Nobody told each other.
The forgotten follow-up
You thought your colleague had followed up. The case has been sitting for eight days.
With Colively, nothing sits idle. Every request has a next step, and an owner.
Go to app →Try it on your own emails.
Free, no credit card.
Forward a real tenant email and watch what it becomes. Your first cases are on us — judge the result before you pay.