What if a contractor prefers to reply by message rather than through the link?

His reply is read and attached to the case as if he had used the link. A quote or invoice sent as a PDF is read automatically: amounts, VAT and dates are pre-filled, with the line from the document shown alongside, and you confirm. Scanned PDFs and photos of documents are not read yet.

How does Colively choose the suggested contractor?

From your own history: trade, area, response times, past jobs and your internal labels. The suggestion is a proposal, you keep the decision on every case.

Can we work with our usual contractors, outside any network?

Yes. Colively is not a marketplace. You add your contractors, and only they receive your requests.

Contractor coordination

Your plumber will never create an account. He does not need one.

Platforms that ask contractors to sign up end up bypassed by phone. Colively does the opposite: the contractor gets a link by email or on WhatsApp, whichever he prefers, and everything he sends files into your case. Here is the work order seen from the coordination side.

Try it on your own requests See how it works

Ref.: AR-6620
Property: Ch. de Waterloo 310, apt 5
Opened: Tue. 10:22

01Report

The report arrives with what the contractor will need.

A tenant email about a stuck shutter. Colively extracts the property, the floor, the trade involved and the photo. These are exactly the details the contractor asks for on the phone, and that are never to hand.

Trade identified on reading the message
Photo and location ready to pass on
Property access and constraints attached to the case

EmailMrs Lambert, apt 5 · 10:22

Hello, the living room roller shutter has been stuck halfway since this morning, the motor clicks but nothing moves.

Extracted by Colively

Issue: Roller shutter stuck, motor
Property: Waterloo 310, apt 5
Trade: Joinery, shutters

NORMAL

02Triage

The right contractors are suggested, based on what they have done for you.

Your directory keeps each contractor's history: response times, past jobs, tenant satisfaction, your labels. Colively suggests those matching the trade and the area. You keep one, or several to compare: each receives the same request.

Automatic notes on turnaround, quality, price
Filters by trade, area, availability
One or several contractors per case, the same request for all

Suggested contractors

Volets et Stores LecomteJoinery, shutters · Preferred · responds within a day
Atelier Volets BruxellesJoinery, shutters · On trial · 2 jobs

Send to 2 contractorsOne click, 10:35

SENT TO 2 CONTRACTORS

03Quote

Each replies from the job site, on his phone. You compare.

Each contractor gets his link by email or on WhatsApp. He sees the photo, asks a question, quotes. The quotes attach to the case, side by side. You keep the one that suits, on price or on date, and the other is notified. If he would rather reply to the message than click, that works too.

Secure link, valid for this case only
Quotes compared in the case, chosen in one click
Clarifications in the thread, visible to you

Volets et Stores Lecomte

via WhatsApp link, 15:48

€320.00

Tubular motor replacement: €210.00
Labour and adjustment: €110.00

RETAINED

Other quotes received

Atelier Volets Bruxelles · received 17:20, not retained€345.00

04Appointment

The tenant gives her slots. The retained contractor takes one.

Once the quote is retained, the tenant says from her link when she is in. The contractor takes one, or proposes another if his round requires it. Your team's schedule updates, with the access codes attached.

Tenant's slots, contractor's choice with no call
Contractor's counter-proposal confirmed by the tenant
Reminder the day before to both parties

Slots proposed by Mrs Lambert

Thu. 08:30 to 10:00
Fri. 13:30 to 15:00

No slot works? The contractor proposes another, Mrs Lambert confirms by email.

Reminder sent to Mrs Lambert and the contractor Thu. 18:00

05Closure

He marks the job done. The tenant confirms.

From his link, the contractor closes the job in one click. Colively asks the tenant to confirm. If they disagree, the case comes back to you, with both sides.

Closure on the contractor's side in one click
Confirmation requested from the tenant
History kept to rate the contractor

EmailMrs Lambert, apt 5 · Fri. 15:10

The shutter is working again, the contractor was very professional.

CONFIRMED

06Invoice

The invoice follows the quote. Payment is tracked in the case.

The contractor sends his invoice through the same link. Colively checks it matches the accepted quote and files it in the case. You track what has been paid, contractor by contractor.

Invoice reconciled with the accepted quote
Contractor payment tracking
Accounting export in one click

F-2026-0275Volets et Stores Lecomte

€320.00

Quote accepted: €320.00
Invoiced: €320.00

Attached to case AR-6620Accounting export

CLOSED. Case archived. Every message, file, quote and decision is kept.

Try it with a real tenant emailNo account, 60 seconds

Frequently asked questions

No. They receive a secure link by email or on WhatsApp, as they prefer, specific to each case. They drop their quote, slot choice and invoice there. No account, no app, no password.

Try it on your own requests.
Free, no credit card.

Forward a real email from a tenant or co-owner and watch what it becomes. Your first cases are on us: judge the result before you pay.

Try it free →Talk to a human