Pay per case handled. Not per unit, not per user.

A case is a maintenance request structured by AI — from the tenant's first email to the contractor's invoice. However many emails go back and forth, one issue equals one case. You only pay for cases actually processed.

That's expected. Your plan covers a monthly quota, and quieter months aren't wasted: you stay on the same tier. If you go over in a given month, the overage is billed at your tier's rate (€3.5–€4.5/case depending on the plan, negotiated for Enterprise), no blocking. If you regularly go over, we simply suggest moving up a tier.

Nothing gets blocked. Extra cases are billed at your plan's overage rate (€3.5–€4.5/case depending on the tier). You get an alert as you approach your limit, with the option to upgrade in one click if that's more cost-effective.

No. No unit list, no import, no form to fill in. You connect an email address and start. Billing is based on cases processed, not on the declared size of your portfolio.

As many as you want. Seats are unlimited on every paid plan — you never pay "per user".

Never. They reply by email or via a secure link. No account, no app, no cost on their side.

Yes, in both directions. The change takes effect immediately and billing is prorated.

On the monthly plan, no commitment — cancel anytime. On the annual plan, you commit for 12 months and get 2 months free.

Your first 10 cases are free, one time only, on your real emails, no credit card required. You see exactly what Colively does before choosing a plan.

The price. Annual works out to 2 months free (−17%) and is paid upfront. Monthly stays flexible with no commitment. Same features either way.

Yes, the subscription stays active (like any SaaS): your dedicated address, history, and AI remain available continuously. If your activity is highly seasonal, talk to us — we'll find the right tier.