Pay per case handled. Not per unit, not per user.

A case is a maintenance request structured by AI, from the first report email to the contractor's invoice. However many messages go back and forth, one issue equals one case. You only pay for cases actually processed.

One. When several residents write about the same problem in a common part (lift, garage door, stairwell lighting), their emails join the existing case. You don't pay for duplicates.

Your first 5 cases are free, one time only, on your real requests, no credit card required. You see exactly what Colively does before requesting a quote.

By quote, based on your actual case volume. Get in touch, we look at your activity together and build an offer that fits: no surprises, and you never pay "per user".

That's expected. Your offer is built on your actual volume, and nothing gets blocked if you go over: if your activity changes durably, we simply adjust the offer with you.

Not to get started. Your organisation gets a dedicated email address and you forward a first message. For a co-ownership, you describe the building once (units, ownership shares, common parts, council, caretaker) so Colively can apply its rules. Billing is based on cases processed, not on the declared size of your portfolio.

As many as you want. Seats are unlimited: you never pay "per user".

Never. Residents and owners write by email and reply through a secure link. Contractors reply by email, WhatsApp, or secure link. No account, no app, no cost on their side.

Yes, and we can be specific. Emails and PDF quotes and invoices are read by an open source AI model (Mistral) running in France at Scaleway: no data leaves the European Union and your messages are never used to train a model. Colively does not access your office mailbox, only your organisation's dedicated address. Every AI action is validated by a manager before it reaches a resident or a contractor. GDPR-compliant DPA available on request. Full details on our Security & data page.