Terms of service

1. Purpose

These terms of service ("Terms") govern access to and use of the Colively platform, published by Colively SRL, a company incorporated under Belgian law, established in Brussels.

Colively is a SaaS maintenance orchestration tool: it automates the reading of maintenance reports, case structuring, contractor coordination, and follow-up through to closure.

2. Acceptance

Using the service constitutes full acceptance of these Terms. If you do not accept them, please do not use the service.

These Terms apply to property managers, landlords, and any entity using Colively in a professional capacity (the "Customer").

3. Access to the service

Access to the service requires creating an account and subscribing to a plan. Login credentials are personal and confidential; the Customer is responsible for all use made under their account.

Colively SRL reserves the right to suspend access in the event of a breach of these Terms, non-payment, or abusive use, following prior notice except in urgent cases.

4. Acceptable use

The Customer agrees to:

• Use the service in accordance with its purpose and applicable law.
• Not attempt to compromise the security, availability, or integrity of the platform.
• Not process through the service any data for which they do not hold the necessary authorisations.
• Inform their tenants and contractors of the processing of their personal data, in their capacity as data controller under GDPR.

5. Customer data

Data entered by the Customer into the platform (property data, tenants, contractors, cases) belongs to the Customer. Colively SRL acts as a data processor under GDPR and processes this data solely to provide the service.

Upon termination, the Customer may export their data within 30 days. After this period, data is deleted in accordance with our privacy policy.

6. Intellectual property

The Colively platform, its code, interfaces, trademarks, and logos are the exclusive property of Colively SRL. Any unauthorised reproduction, adaptation, or exploitation is prohibited.

The Customer retains all rights to the data they provide. They grant Colively SRL a limited, non-exclusive, non-transferable licence to process this data solely for the purpose of providing the service.

7. Availability

Colively SRL endeavours to ensure maximum availability of the service but does not guarantee uninterrupted uptime. Planned maintenance may cause interruptions, notified in advance where possible.

8. Limitation of liability

To the extent permitted by Belgian law, Colively SRL's liability is limited to direct and foreseeable damages, up to the amounts actually paid by the Customer in the preceding 12 months.

Colively SRL cannot be held liable for decisions taken by the Customer on the basis of AI-structured information, nor for delays or failures by third-party contractors coordinated through the platform.

9. Termination

Either party may terminate the agreement with 30 days' notice, unless otherwise provided in the contract. In the event of a material breach not remedied within 15 days of formal notice, termination may occur without notice.

10. Governing law and jurisdiction

These Terms are governed by Belgian law. Any dispute relating to their interpretation or performance shall be subject to the exclusive jurisdiction of the courts of the judicial district of Brussels.

11. Modifications

Colively SRL reserves the right to modify these Terms. Material changes will be communicated by email with 30 days' notice. Continued use of the service after this period constitutes acceptance of the updated terms.

12. Contact

For any questions about these Terms: legal@colively.app